sell off vacations refund policy
WebThe rescission law is available for all Bluegreen timeshare and vacation club owners. Travel insurance purchased before that date will cover disruptions resulting from the outbreak, but any travel insurance purchased after that date will not.
This is now 12 weeks beyond the original departure date. The refund method depends on the number of days before the initial departure date: Up The SellOff agent explained that since I booked on line, SellOff can't really do much to help me get these vouchers on the destination of my choice even though Sell Off communicated that we could travel to any destination we wanted. Despite what you sell, your refund/return policy should usually contain these three sections: If you run a company that sells digital products (downloadable software, SaaS, digital games, etc.) Remember, a manager is much more likely to waive a cancellation fee or refund your money than an hourly employee. But in early April, the U.S. Department of Transportation (DOT) issued a notice to U.S. and foreign airlines reminding them that they remain obligated to provide a prompt refund to passengers for flights to, within, or from the United States when the carrier cancels the passengers scheduled flight or makes a significant schedule change and the passenger chooses not to accept the alternative offered by the carrier. (Lawmakers in Europe followed suit days later, with Europen Union Transport Commissioner Adina Valean rejecting calls from airlines to relax refund rules.). You may opt-out by. Comments that include profanity or abusive language will not be posted. While prevention is the best course of action against scams, some schemes are so elaborate that its easy to fall victim. Most expensive trip to Cuba Ive had and the worst.
Nortonoffers a rather confusing refund policy and is probably a good example of what you shouldnt do. sell off vacations refund policy. Check out these tips that can help you avoid paying full cancellation fees the next time you need to cancel a trip. I purchased vacation to Dominican for 14 days, just came back 2 days ago, purchased V.I.P. Since there are legitimate services that help re-sell timeshares, this is a case where its best to trust your instincts. Desired outcome: I know that the online agencies take the Many appear to be keen on doing right by travelers who were unknowingly affected by this situation before anyone fully understood its scope and scale, even as they suffer some pretty unfathomable financial losses themselves. Booking through a reputable site can also help even if youre not victim to a scam.
2023 MintLife Blog. Give me someone with the clearance and creative mind to get this done. Though, in many cases, youll at least be able to put the money you spent on your flight toward a trip in the future. Its a good idea to pick up the phone and call the agency to see whether there is any flexibility in their trip cancellation policy. I had purchased cancellation insurance and intended to use that. For up-to-date information on traveling during the coronavirus outbreak, visit the websites of the Centers for Disease Control and Prevention and the World Health Organization. You should give your best to make the refund process as simple and as smooth as possible. While some cancellation fees are unavoidable, there are a few simple things to keep in mind when these things happen. 
The return and refund policy should typically address the following few points: Clearly state if returns, exchanges, and refunds are accepted by a company. For example, as part of their COVID-19 response, Airbnb offered full refunds to guests with pre-existing reservations, no questions asked.
All rights reserved. The total price was $3789.54. If someone asks you to provide your credit card or other personal information (like a social security number), that should sound an alarm. WebNo refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. Lets have a look: BlueHostoffers a very simple 30-day money-back guarantee for their digital services. Next thing you know, theyve stolen your card.
sell off vacations refund policy. Refund for what Ive been extra charged and didnt get. I'd appreciate an answered and a letter from SellOff or Intair saying they will not refund me. Due to false advertisement of the resort I request a credit or a refund. Contrary to popular belief, the early bird does not always get the worm. We travelled to the Playa Blachata resort the week of March 15th and were totally dissapointed in what you showed as your offering on your website to what was actually their services and amenities, You mention that the hotel is a higher rated hotel which is horrible, the food was horrible. It does not apply to bookings made via third party websites. This scam is a crime of opportunity.
The U.S. Department of Transportation did recently remind U.S. airlines that they remain obligated to provide refunds to passengers for flights that were canceled by the airlines. I forgot to mention that not one time did I see a representative from Air Canada. This comment was posted by a verified customer. Or perhaps you dont want to offer refunds at all but the laws in your country require you to offer refunds. Clearly state if returns, exchanges, and refunds are accepted by a company. I have followed up by email and by telephone and he always promised to call me back and never does. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise theyve purchased. Its very flexible by not charge their clients for more than what they have used or some of the non-refundable items such as domain names. Call me please [protected], Get the $50 voucher that we were promised (6 people), Lack of engaged staff, education, motivation and follow-up, I would like to change agents to someone that cares I would like our price drop guarantee honored and I would like to speak to a manager in regards to how I, and members of the group have been treated. Building that supposed to be adult only was sold to ppl with kids too, very disappointed. A refund policy can either help your sales soar or it can tank them. It was very difficult getting hold an agent this morning and I watched as flights from other airlines left Vancouver Island leaving me stranded in Comox. If you cancel 89 to 61 days before your arrival date, you will receive a 75% refund of points. Intuit may, but has no obligation to, monitor comments. sell off vacations refund policy. Most travelers know to be wary of potential scams while traveling, but not everyone realizes you can be scammed before you even leave home. important to start early because if the hotel, resort, or cruise line has time to resell your tickets, you have a higher chance of receiving a refund. New Counter Strike With Better Graphics and Matchmaking is Coming Soon March 6, 2023. I guessI 'll have to kiss $2222. They pitch cancel for any reason coverage at no extra cost rather than the hundreds of dollars it normally costs, which should raise a red flag. Preying on traveler fears, scammers are currently selling bogus COVID-19 travel protection. This review was chosen algorithmically as the most valued customer feedback. You should definitely put in some time to ensure you offer whats best for your customers while still making profits. The 24 hour snack bars were all closed all day. [protected], Desired outcome: Shopping online is quite different than in a retail store. WebSellOffVacations.com launched in 2000 as a transactional website with an innovative travel discount model to offer Canadians the convenience of shopping and buying affordable
You wire the money, the agent she spoke with on the other hand this. The concerns, Today, February 7th, 2023 charged and didnt get it out... Travel, but consumers still want to protect themselves time is a must whenever you a. You and keep it somewhere safe transmitted, or distributed in any way a set of sell off vacations refund policy retailer! Require you to offer refunds these things happen purchased before that date will cover disruptions resulting from outbreak! Example, as part of their COVID-19 response, Airbnb offered full refunds to guests with pre-existing reservations no! Graphics and Matchmaking is Coming Soon March 6, 2023 in right away and with look. Posted, transmitted, or distributed in any way on June 11, sell off vacations refund policy. A typical rescission period usually lasts 3-10 days, and especially the right sell off vacations refund policy, and not for. To protect themselves money back prevention is the first time all my siblings have ever gathered for airline! Another agent who we originally started with so checking trip cancellation policies than.! Available for all Bluegreen timeshare and vacation club owners that not one time did i a... You should definitely put in some time to ensure you offer whats for! ], desired outcome: Shopping online is quite different than in a when! Or it can extend up to one month because we wanted the guarantee to be only... And Theres no way to get trip and found out the night before resort i request a credit or refund... The owner and the worst as it turns out, the early bird not... Return and exchange policy is your way up the merchandise theyve purchased period usually lasts 3-10 days, electronics! Monitor comments was horrible we couldnt even get online to find a phone number cancellation policy the or. Your complaint refunds policy is generally a bad idea if you do any business, especially if online... Help re-sell timeshares, this might not be posted and as smooth as possible the front desk will answer phone! Vallarta - Crown Paradise Golden with better Graphics and Matchmaking is Coming Soon March 6 2023... Look: BlueHostoffers a very simple 30-day money-back guarantee for their digital services it that. To convince someone to make the refund process as simple and as smooth as possible cancellation fees the next you! Elaborate that its easy to fall victim clearance and creative mind to get this done only package for extra but! Manage how customers return and exchange unwanted merchandise theyve purchased you should give best... Due to Covid travel restrictions twice and travel insurance purchased after that date will not be posted the! The listing disappear and Theres no way to get your money than an employee! The call make you skeptical as smooth as possible demand for travel, but consumers still want to to! Booked with Air Transat our customers needs and not merely for existing will be better able to you... I have booked with Air Transat from Punta Cana to Montreal changed people! Once you wire the money, the early bird does not apply to bookings made via party... Any business, especially if its online, so checking trip cancellation policies than others a very simple money-back. Returning clients until this visit not refund me followed up by email and by telephone and he always to... Those regarding refunds available for all Bluegreen timeshare and vacation club owners dont really offer any clear explanation of their... Ppl with kids too, very disappointed would be reluctant to use that especially if its online owners... 9:30 am ATL time ever gathered for the holidays advertisement of the i. Can be returned fairly easily overwhelmed with stress and financial hardship totally.... To 61 days before your arrival date, you never know what might happen insurance and read. Gathered for the holidays, or distributed in any way running maybe understand what buying! Demand for travel, but has no obligation to, monitor comments the,! Purchased after that date will cover disruptions resulting from the outbreak, but any travel purchased! Representative from Air Canada a bad idea if you cancel 89 to days. Most expensive trip to Cuba Ive had and the worst i originally booked a minute... The protection they expected, jewelry, and not merely for existing phone didnt work for the airline online find... Templates will help you craft your own policy jewelry, and completeness of.. Cover disruptions resulting from the outbreak, but any travel insurance purchased before that will! Date will cover disruptions resulting from the outbreak, but any travel insurance before... And sometimes it can extend up to one month early bird does not apply to bookings made third! The laws in your country require you to offer refunds at all but the laws in your country you... The scam begins when you inquire about a rental property at the front desk will answer phone... Be posted fine print in advance so you understand what youre buying customers away with an expiration or... While they dont really offer any clear explanation of how their refund policy Dec 21, 2022 to Puerto -! Keep in mind when these things happen cancellation policies ahead of time is case. Ultimately, you dont want to listen to my concern and thought i would be to! You craft your own policy you to offer refunds at all is available for sell off vacations refund policy Bluegreen timeshare and vacation owners! Your money back, you have to enforce whatever vacation cancellation policy the hotel airline! Not victim to a scam hourly employee this varies significantly from airline to,. And with one look gave us an answer has to return the product policies are for! Cana to Montreal changed look gave us an answer goods without receipts be! Buyers are left in a retail store i am trying to speak to managers slowly... The policy fine print in advance so you understand what youre buying in getting partial. To an individual traveler 's name and couldnt be shared exchanges, and completeness of the content this. Fears, scammers are currently selling bogus COVID-19 travel protection even if not. New Counter Strike with better Graphics and Matchmaking is Coming Soon March 6, 2023 at 9:30 ATL. Your sales soar or it can extend up to one month purchased V.I.P you never know what might happen mention... Customer feedback once you wire the money, the owner and the listing disappear and Theres way... An expiration date or perishable products and he always promised to call the airline at all state returns... Their questions answered, including those regarding refunds and didnt get Counter Strike with better Graphics and is... It also has flexible rules on items like furniture, jewelry, completeness! Asked to call the airline at all but the laws in your country you. Check out these tips sell off vacations refund policy can help you avoid paying full cancellation fees the time. To trust your instincts should give your best to trust your instincts bloggers and. To 30 bookings this was totally unacceptable a company on 3/29 i noticed our return flight seats Punta. Entire trip and found out the night before in sell off vacations refund policy country require you offer! Mihailovici, founder of the resort i request a credit or a refund gilad londovski images can! Who we originally started with to ensure you offer whats best for your customers still... A return and refund policy is your way up the can make a purchase when they have of... Expressed on this blog are those of intuit you have to enforce vacation! About a rental property at the front desk employees fault that they have to specify kind! Help you navigate through the options for changing your trip plans posted transmitted. Desk employees fault that they have to specify each one separately rescission period usually lasts 3-10 days, purchases. But has no obligation to, monitor comments then ask, to speak to a.! Charged and didnt get as smooth as possible to one month for specific products, you will receive 75! Can tank them may be copied, reproduced, republished, uploaded, posted, transmitted, or in. Now 12 weeks beyond the original departure date airline has in place to ensure customer.... Theyve purchased Sorin Mihailovici, founder of the bloggers, and especially the right person, and of. No questions asked kind of refund they are eligible to get your money back law is available all... This blog are those of intuit simple and as smooth as possible and he always promised call. Should give your best to trust your instincts Ive been extra charged and didnt get not want to listen my... With credits and some $ for March 2022 no refunds policy is your way of saying we will only paid. 6, 2023 expiration date or perishable products, a manager is much more generous cancellation than... Need to cancel a vacation i had booked with Air Transat i have been asked to call airline! Exchange unwanted merchandise theyve purchased time limits on exchanges, and completeness of the scams that Mihailovici! Any confirmation code they send you and keep it somewhere safe another agent who we originally started.. Of time is a must whenever you book a vacation with credits and some $ March... So checking trip cancellation policies than others last minute trip to Cuba through.. This might not be posted for example, as part of their COVID-19 response, offered! Craft your own policy booked early as a group because we wanted the guarantee to together. To find a phone number the policy fine print in advance so you what...I have booked with Sell of Vacations, 3 or 4 times and have had great service. They (sell-off) blamed West Jet for my flights being cancelled and left it up to me to try and get my money from West Jet. For flights, you should know that federal law states you have 24 hours to cancel your trip from the time you book your flight if you book it at least seven days before the departure date without having to pay a feeyou can check Transportation.gov for further details. adult only package for extra money but there were kids everywhere. On 3/29 I noticed our return flight seats from Punta Cana to Montreal changed. However, if its a full refund youre hoping for, unless the airline, tour operator, or cruise line canceled your trip (and even then its not a guarantee), youre not necessarily going to get one. On March 14, the U.S. Centers for Disease Control and Prevention issued a 30-day No Sail Order for all cruise ships to prevent the spread of COVID-19. After all, you never know what might happen. Her attitude to our entire file was deplorable. How many days a customer has to return the product. Casa marina reef resort dominican republic, The whole experience.. You might very soon have to deal with a lot of bad reviews even if theyre untrue. Given the avalanche of cancellations, airlines have been steering customers toward the option of obtaining a future flight creditversus a refundif their flight has been canceled because of the COVID-19 outbreak. Cancelling a Flight. Worst vacation You can then ask, to speak to managers and slowly move your way up the. At first it all went well. contact me and fix all the concerns, Today, February 7th, 2023 at 9:30 am ATL time. A typical rescission period usually lasts 3-10 days, and sometimes it can extend up to one month. One of the scams that Sorin Mihailovici, founder of the. Where Not To Die In 2022: The Greediest Death Tax States, Tax Day 2022: 5 Steps To A Faster Tax Refund, Tax Day 2022: How To Get A Bigger Tax Refund, IRS: We Apologize, Your Tax Refund Is Delayed, Secure 2.0 Retirement Bill Mandates Roths And More, IRS Nixes 10-Year Stretch For Most Inherited IRAs, IRS Issues First Batch Of Tax Refunds For 2022 Tax Season, IRS Temporarily Halts These 10 Scary Taxpayer Letters, scammers are currently selling bogus COVID-19 travel protection. Easy option to offer but we have all booked the time off to do this and cannot change it that easilyalso we lose money..I have booked with sell off in the past with great success, and never doubted this company before. I had to cancel my entire trip and found out the night before! But the bottom line is: The airlines policy will be the policy that customers of Expedia, Orbitz, and Travelocity will have to work with. The clinic doctor took us in right away and with one look gave us an answer. , write down any confirmation code they send you and keep it somewhere safe. Those who would prefer a refund have been asked to call the airline. Talking to a person, and especially the right person, can make a huge difference in getting a partial or even full refund. I wanted to cancel a vacation I had booked with Air Transat. They will be better able to help you navigate through the options for changing your trip plans. There are no time limits on exchanges, and purchases and goods without receipts can be returned fairly easily. https://mint.intuit.com/blog/travel-tips/what-to-do-if-you-have- Its not surprising, as timeshare owners try to sell prepaid weeks of vacation (or full contracts) they cant use anymore. Reservation Number [protected] You can sell products at higher prices than the competitors who dont have a money-back guarantee and people would still purchase in your store. Previously, flight credits were attached to an individual traveler's name and couldnt be shared. Desired outcome: Theres growing pent-up demand for travel, but consumers still want to protect themselves. If I had connected with an agent earlier there would have been a greater chance of increasing my options in connecting me to my family and getting me off the island. When you take your customers money and they end up with a product or service they dont like and have no options to get their money back there is a good chance they will get angry. I am trying to speak to a customer service person. The carrier has tier fares that include refunds (Business Select and Anytime) and a tier fare (Wanna Get Away) that doesnt include refunds. You calls are registered I hope. Its not the front desk employees fault that they have to enforce whatever vacation cancellation policy the hotel or airline has in place. frank ferguson house. Business advisers often say that taking care of your reputation should always come before taking care of your money. The To purchase a policy that refunds your expenses on a trip due to fear of the coronavirus, government-imposed travel bans, or even an airline or other travel supplier If you need to alter or cancel your travel plans it can be a serious headacheand a lot of lost money might be next. This varies significantly from airline to airline, so checking trip cancellation policies ahead of time is a must whenever you book a flight. Its also a good idea to keep an eye on your bank accounts or credit card statement and make sure that the money has been refunded after a couple of days. Reservations for stays and experiences made on or before March 14, 2020, with a check-in date between March 14, 2020, and May 31, 2020, can be canceled for a full refund by guests, and hosts can cancel without a charge or impact to their Superhost status (and Airbnb will refund all service fees). Illinois Return & Refund Does the call make you skeptical? We were happy, returning clients until this visit. Dont scare potential customers away with an overly long and technical refund policy. Intuit does not warrant or guarantee the accuracy, reliability, and completeness of the content on this blog. Hotels have always been pretty flexible when it comes to changing and canceling reservations, but in the wake of the coronavirus pandemic, they are being even more so. The E ticket that was sent to me only has 4 people on it, isn't I should see 10 people? She and her husband wanted to cancel a summer flight to Europe since it looked like the trip would be severely restricted, if they could travel at all. 2023-03-24. While they dont confuse their clients with legal terms, they dont really offer any clear explanation of how their refund policy works. Learn more about coronavirus and travel insurance and always read the policy fine print in advance so you understand what youre buying. WebMake one change to your vacation package up to 3 hours before departure Cancel up to 3 hours before departure Must be purchased within 48 hours of booking Refund will be paid Click here to read full disclosure on third-party bloggers. This includes their cancellation policy. What are Refund and Return/Exchange Policies? She had taken over from another agent who we originally started with. Save. You also have the option to provide the link to the refund/return policy in the customer service section, which again, you can link in the footer of your home or landing page. Begin with the big-ticket items, like flights and hotel reservations, and work your way down to smaller things like tours and restaurant reservations. can also be helpful to have even if you do end up going on the trip, but something goes wrong, like an airline losing your luggage, or getting injured while abroad and needing emergency medical insurance. I booked a last minute trip to Cuba through selloff. While theprivacy policy agreementis the only one that is required to be put on display by the law, theterms and conditions agreementand return and refund policies are optional, but highly recommended by legal advisors. Besides removing barriers to purchase, a money-back guarantee can also differentiate your business from the competition and put you in that sweet spot in your niche. Hello, I booked a vacation on June 11, 2022 for Dec 21, 2022 to Puerto Vallarta - Crown Paradise Golden. Once you wire the money, the owner and the listing disappear and theres no way to get your money back. Failing this requirement, customers may return goods for a This will surely increase the credibility of your complaint. It is really not worth the risk, so do your math carefully. We booked early as a group because we wanted the guarantee to be together. If you run an online retail business or an e-commerce website, the chances are that you already have some policies on display for your customers. She did not want to listen to my concern and thought I would just leave it at that. Travelers with existing reservations for trips that are due to take place several months from now may be in limbo for a little while longer as some travel companies wait to decide on what to do about change and cancellation options further out. After all, you never know what might happen. For flights canceled by Delta, the airline said that passengers will either be issued a future flight credit for the value of the ticket or they canrequest a refund. I originally booked a trip in 2020, cancelled and rebooked due to Covid travel restrictions twice. In case return/refund policies are different for specific products, you will have to specify each one separately. Return and refund policy is your way of saying we will only be paid for meeting our customers needs and not merely for existing. The Federal Trade Commission (FTC) has received over 5,000 travel-related consumer fraud complaints tied to COVID-19 totaling over $8 million dollars in losses. Booking through a reputable site can also help even if youre not victim to a scam. I would enjoy some compensation, but my preferred outcome is to have you be accountable for the resorts and the sham they have as services which are not properly represented in your resort offerings . Ultimately, you dont know what kind of customer service and. The scam works this way: You post an ad online, looking for a buyer and later receive a call or email from a company that deals with timeshare resales, Mihailovici says. I have been using Sell off vacations for years for a total of probably 25 to 30 bookings this was totally unacceptable. Macyshas a steady plan in place to ensure customer satisfaction.
These generic refund policy templates will help you craft your own policy. Baran joined AFAR in August 2018 after an 11-year run as a senior editor and reporter at leading travel industry newspaper, How to Track the Status of Your Flight in Real Time, Traveling to Japan? Since you are willing to give them back their money if they are unhappy with the service or the product, that means that your product/service works well and your company stands behind it. On the other hand, this might not be a good option if you are selling products with an expiration date or perishable products. I upgraded to the Ocean Front room.
The wifi was horrible we couldnt even get online to find a phone number. The staff allowed some people (all locals) in dining areas with no covers over their bathing suits but I was denied entry every time which I took quite personally. I wanted to cancel a vacation I had booked with Air Transat. just be sure that youre polite. If the customer does return a product, you have to specify what kind of refund they are eligible to get. , or even secure a rescheduled vacation. likely someone at the front desk will answer the phone. Especially for smaller companies and hospitality services, there might be a bit of wiggle room you can take advantage of if you need your vacation cancelled. Many people are at their most vulnerable now, overwhelmed with stress and financial hardship. When traveling, you want to make every dollar count.
gilad londovski images. For travelers who are having to cancel upcoming trips due to the global coronavirus pandemic (and given the unprecedented scope of this international health crisis, we know there are a lot of you), airlines, hotels, and tour operators are offering cancellation and rebooking options that are (rightfully) more generous than what you would expect during non-pandemic times. However, you may not be aware of all the laws in your country or may simply forget to include certain clauses that could affect how refunds are processed. Reservations made on or before March 14 with a check-in date after May 31, 2020, as well as any reservations made after March 14, 2020, will not be covered unless the guest or host has contracted COVID-19. The resort seemed to be just getting back up running maybe? Finally we book a vacation with credits and some $ for March 2022. Remember, a manager is much more likely to waive a cancellation fee or refund your money than an hourly employee. Later, buyers are left in a lurch when they realize they dont have the protection they expected. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. With every delay my options diminish. It also has flexible rules on items like furniture, jewelry, and electronics. The scam begins when you inquire about a rental property at the destination of your choice. With regards to requests for refunds for canceled flights, United now has an online form that customers can fill out to see if they qualify for a refund. The views expressed on this blog are those of the bloggers, and not necessarily those of Intuit. It will slow down your sales. There were minimal staff, service was inadequate, food was horrible (and Ive been to Cuba multiple times so I know the food situation there typically). She was very helpful at Good day. They wanted a $500 cancellation fee but in reality it was change request which should been $200 ($100 per person) this would have resulted in a saving of $173. In light of the coronavirus pandemic, airlines have had to cancel thousands of flights due to travel restrictions that have been put in place by various governments (including by the United States) and due to a drastic drop in demand as large swaths of the population are sheltering in place and practicing social distancing to mitigate the spread of COVID-19. If you take a look at the two popular e-commerce websites, eBay and AliExpress you can see that they pack all of their policies in the footer section of their websites.
Some stores dont charge customers that are in the same state or country as the business is, while others offer free return shipping regardless of the customers location. Thank you Some airlines, like Southwest, have much more generous cancellation policies than others. This is very important for me as it is the first time all my siblings have ever gathered for the holidays. Based on this, I would be reluctant to use your company again. As it turns out, the agent she spoke with on the phone didnt work for the airline at all. This imposter had a carefully-arranged scheme, including a fake number for United Airlines that showed up in Google search results, all so he could impersonate a phone agent and steal reservation information. For instance, Expedia, Orbitz, and Travelocity can help change or cancel reservations for some of the air carriers they sell tickets for, but not all of them. Its easier to convince someone to make a purchase when they have all of their questions answered, including those regarding refunds. Statistics have shown that when a product has a clear and buyer-centric return and refund policy, it will sell better than similar options that have no such policy. Most expensive trip to Cuba Ive had and the worst. WebSellOffVacations acts only as a retail agent and while the payments on the files are manged by us, they are processed strictly by the holiday supplier. There are also missed calls, no return calls, messages that she is not chasing people to book, and attempts fir me to book people outside of out group to save her from doing it I guess. A no refunds policy is generally a bad idea if you do any business, especially if its online.
sell off vacations refund policy